At Pro Biotic Diagnostics, we strive to provide quality diagnostic services and maintain transparency in all transactions.

1. Appointment Cancellation

Patients may request cancellation of appointments by contacting us before the scheduled appointment time.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

• Duplicate payment made by the patient.
• Appointment cancelled by Pro Biotic Diagnostics.
• Payment made for a service that could not be provided due to operational reasons.

3. Non-Refundable Services

Refunds shall generally not be provided in the following cases:

• Samples have already been collected.
• Laboratory testing has commenced.
• Diagnostic reports have been generated or delivered.
• Patient fails to appear for the appointment without prior notice.

4. Refund Process

Eligible refund requests will be reviewed by our management team. Approved refunds will be processed through the original mode of payment.

5. Refund Timeline

Approved refunds are generally processed within 7 to 10 business days, depending on banking procedures and payment gateways.

6. Modification of Policy

Pro Biotic Diagnostics reserves the right to amend this Refund Policy at any time without prior notice.

7. Contact Us

For refund-related queries, please contact:

Pro Biotic Diagnostics
Rohini Sector 6, Delhi
Email: virendervashist@probioticdiagnostics.com